Refund Policy

Customer satisfaction is our priority. If you are not satisfied with your purchase, you can request a refund under the conditions below:

  1. Return Period
    • You can request a return within 14 days after receiving the product.
  2. Return Conditions
    • The product must be unused, in its original packaging, and in resellable condition.
    • Personal hygiene items, cosmetics, and custom orders are not eligible for returns.
  3. Return Process

    • For return requests, please contact us via email or reach out to our 24/7 customer support representative: 

      Once your return is approved, we will provide you with the return address.

  4. Refund Fee
    • Return shipping costs are the responsibility of the customer (except in cases of defective/incorrect items).
    • Once the returned product is approved, your payment will be refunded within 5-10 business days.